Cloud Terms

  1. Introduction
    These terms of the cloud mining service (hereinafter, the “terms”) govern the use of cloud mining services (cloud mining) offered by DDW Core (“we”, “ours”, “the company”). By hiring and using our services, you (“the user”) accept and undertake to meet all the terms and conditions established here.
  2. Package activation and cancellation policy
    GRACE PERIOD: DDW CORE offers a 48 -hour grace period from the first activation of the Cloud Mining package. During this time, the user can request a change of package or a complete reimbursement of the paid cost.

Impossibility of subsequent refund: After 48 hours have elapsed since activation, it will not be possible to request a reimbursement or cancellation of the package. This policy is due to the fact that, from that moment, DDW Core incurs fixed operational and contractual costs, such as electricity expenses, Internet connection and maintenance services, which are not reimbursable.

  1. Responsibility for service interruptions
    DDW Core undertakes to maintain the maximum availability and performance of its services. In the case of an interruption of the control software that is attributable to DDW Core, we will be responsible and look for a fair and equitable resolution with the user to mitigate any affectation in their assets. This resolution may include, but is not limited to, compensation for inactivity time or the extension of the service contract.
  2. Market risks and fluctuations
    The user recognizes and accepts that cloud mining services are intrinsically linked to cryptocurrency market fluctuations. DDW CORE is not responsible for the variations, both positive and negative, in the price of the minada cryptocurrency. Mining profits can vary.
  3. MAINTENANCE AND OPERATING COSTS
    The price of cloud mining packages includes the allocation of mining resources, as well as the costs of electricity, associated internet services and the costs of the mining pool (mining pool) or the transaction rates that can be applied, as specified in its package.
  4. Use of services
    The user undertakes to use DDW Core services in a lawful and ethical way. The use of services for any illegal or unauthorized activity is prohibited.
  5. Contact
    For any consultation on these terms of the service or if you need to initiate a claim within the 48 -hour period, please contact our support team.