Refund Policy

DDW Core Refund Policy

  1. Introduction
    This refund policy governs returns, guarantees and reimbursements for DDW Core products and services, including the sale of ASIC equipment. This policy is subject to the terms and conditions of the company. When making a purchase, you accept the terms established below.
  2. Guarantee claims and returns
    Our refund policy is applied exclusively to guarantee claims for manufacturing defects in ASIC equipment. Returns or refunds for damages caused by improper use, an incorrect installation, energy fluctuations, or any other cause not related to a factory defect are not accepted.
  3. Guarantee claim process
    To start a guarantee claim, you must contact our technical support team within the applicable guarantee period. You must provide the following information:

Order number.

Detailed description of the defect.

Photographic or video evidence of the problem.

Diagnostic results, if possible.

Our team will evaluate the claim and provide instructions for the sending of return.

  1. Shipping and Cost Policy
    Return shipping costs: In case of a guarantee claim for a confirmed defect, the client is responsible for covering the cost of sending the team back to our main warehouse in the United States.

Inspection and resolution: Once the equipment is received and inspected, if the factory defect is confirmed, DDW Core will cover the cost of sending the repair or replacement equipment to the customer. If it is determined that there is no factory defect, the client will be responsible for the cost of the equipment forward.

  1. Damage during traffic (shipping insurance)
    In the event that the equipment arrives damaged due to transit, the claim must be managed through the transfer insurance assigned to the shipment. The client must document the damage immediately upon receiving the package (with photos of the box and the content) and notify the A DDW Core within a maximum period of 72 hours, from DDW Core the translated insurance will be enforced and the client will be resolved.

DDW Core is not responsible for damage caused by the transport company, but will attend the insurance claim process.

  1. Inspection option prior to shipping
    We offer the option to customers to request that the factory seal be broken to perform operating and performance tests before shipping. This option must be requested and confirmed in writing before the order is dispatched. If this option is chosen, the client assumes the risk that the equipment does not arrive with the seal intact, but minimizes the risk of receiving a equipment with a factory defect.
  2. Refund processing
    If a reimbursement is approved, the payment will be processed and applied automatically to the original payment method within

3 business days. The time to be reflected in your account can vary in case of bank or payment service provider.

  1. Contact
    For any question related to this policy or to initiate a guarantee claim, please contact our support team.